AUTOBUS AUSTRALIA PTY LTD
Privacy Policy
Last updated: 13 April 2026
1. About This Policy
AutoBus Australia Pty Ltd (ABN 20 680 684 646) ("AutoBus", "we", "us" or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected by AutoBus, whether through our website (www.autobus.au), in person, by telephone, email, through dealer networks, or via any other means.
By providing personal information to us, you consent to our collection, use and disclosure of that information in accordance with this Privacy Policy and any applicable laws.
2. Information We Collect
We may collect the following types of personal information:
Identity information: your name, date of birth, job title and company name.
Contact information: postal address, email address, telephone numbers.
Vehicle and transaction information: vehicle identification numbers (VINs), purchase details, warranty registration information, service history and payment details.
Enquiry information: details you provide when submitting enquiries, requesting quotes or registering interest in our products through our website or at events.
Communication records: correspondence between you and AutoBus, including emails, phone call notes and service records.
Website usage information: IP addresses, browser type, pages visited, time spent on pages and referral sources, collected through cookies and analytics tools.
Business information: ABN, company registration details and fleet information where you are a commercial customer.
Marketing preferences: your communication and marketing preferences.
We do not generally collect sensitive information (such as health, racial or ethnic origin, political opinions, religious beliefs or criminal records) unless required for a specific purpose with your explicit consent.
3. How We Collect Information
We collect personal information through:
Direct interactions: when you enquire about or purchase a vehicle, register a warranty, request service or support, attend an event or exhibition, or subscribe to our communications.
Our website: when you complete online forms, submit enquiries, or browse our site (via cookies and analytics).
Our dealer network: when authorised AutoBus dealers collect information on our behalf during vehicle sales, delivery and servicing.
Third parties: from referees, business partners, fleet management companies, or publicly available sources where lawful and reasonable to do so.
Where practicable, we will collect personal information directly from you. If we receive unsolicited personal information that we did not request and do not need, we will destroy or de-identify it as soon as practicable.
4. Why We Collect, Use and Disclose Information
We collect, use and disclose personal information for the following purposes:
To process vehicle purchases, deliveries and related transactions.
To administer and manage warranties, including processing warranty claims and repairs.
To provide after-sales service, maintenance support and spare parts.
To respond to enquiries, quote requests and customer feedback.
To communicate with you about your vehicle, including safety recalls, service campaigns and product updates.
To improve our products, services and customer experience.
To send marketing communications about AutoBus products, services and events (where you have consented or where we are otherwise permitted by law).
To comply with legal and regulatory obligations, including vehicle registration and safety requirements.
To manage our business operations, including internal reporting, auditing and quality assurance.
To protect the rights, property and safety of AutoBus, our customers and the public.
We will not use or disclose your personal information for a purpose other than the purpose for which it was collected (the primary purpose), a related secondary purpose that you would reasonably expect, or as otherwise required or permitted by law.
5. Who We Share Information With
We may disclose your personal information to:
Authorised AutoBus dealers and service centres, for the purposes of vehicle sales, delivery, warranty administration and servicing.
Chassis and component manufacturers (including Scania), where required for warranty claims, recalls or technical support.
Our professional advisors, including accountants, auditors, lawyers and insurers.
IT service providers, website hosting providers and data storage providers who assist in operating our business.
Marketing and communications service providers who assist with our marketing activities.
Government agencies and regulatory bodies, where required by law or regulation.
Any party to whom you authorise us to disclose your information.
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not sell your personal information to third parties.
6. Overseas Disclosure
Some of our service providers, component manufacturers and business partners may be located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the Australian Privacy Principles or are subject to a substantially similar privacy regime.
Countries to which personal information may be disclosed include: Malaysia and Sweden (Scania).
If AutoBus expands operations to serve international customers, we will update this policy to reflect any additional privacy obligations, including compliance with the European Union General Data Protection Regulation (GDPR) where applicable.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
Essential cookies: required for the website to function correctly.
Analytics cookies: to understand how visitors interact with our website and to improve our content and user experience. We use Google Analytics for this purpose.
Marketing cookies: to deliver relevant advertising and measure campaign effectiveness (only with your consent).
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
8. Data Security
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include:
Secure storage of electronic records with access controls and encryption where appropriate.
Physical security measures for paper-based records.
Staff training on privacy obligations and data handling procedures.
Regular review and updating of our security practices.
Where we no longer need personal information for any purpose permitted under the APPs, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify the information.
9. Data Breach Notification
In the event of a data breach that is likely to result in serious harm to any individual, AutoBus will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988. This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
10. Your Rights
Access: You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable period (generally within 30 days). In some circumstances, we may refuse access in accordance with the APPs, in which case we will provide you with written reasons.
Correction: If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may request that we correct it. We will take reasonable steps to correct the information and notify any third parties to whom we have previously disclosed it.
Marketing opt-out: You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe function in our electronic communications. We will process your request as soon as practicable.
Anonymity: Where practicable, you may deal with us anonymously or using a pseudonym. However, in many cases (such as vehicle purchases, warranty claims and service requests), we will need to identify you to provide the relevant products or services.
11. Complaints
If you believe we have breached your privacy or handled your personal information inappropriately, you may lodge a complaint with us. Please direct your complaint to:
Privacy Officer
AutoBus Australia Pty Ltd
Email: enquiries@autobus.au
Phone: 1300 731 883
Address: 293-295 Hammond Rd, Dandenong South VIC 3175
We will acknowledge your complaint within five (5) business days and investigate and respond within thirty (30) business days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated policy will be published on our website with the revised date. We encourage you to review this policy periodically. Where changes are significant, we will take reasonable steps to notify you.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
